Privacy Policy

Voost Australia Consumer Privacy Policy

We work hard to build and maintain a relationship of trust with you. So, when it comes to handling your information, we do so carefully and sensibly, and in ways that live up to that trust. This policy lets you know how we do that, including what information we collect, how we use and protect it, and how you can decide what we do with it. Our goal is to help you understand how we use your information to improve our content, products, advertisements, and services.

Here’s a short introduction to our privacy practices

What we collect

Information you give us
Information we collect when you contact us, visit our sites, use our mobile applications or services, use our products or devices, or view our advertisements
Information we get from other companies who have obtained your consent to share or sell it or have ensured that other companies from whom they have received your information can share it with them and, in turn, with us and/or other companies
Information we get from other companies when you visit their websites

We may combine any and all of this information to help create better products, services, and consumer experiences.

The purpose for using your information

Send you the products you ask for
Tell you about our and our marketing partners’ products and services
Help us run our sites and services

How and when we share your information

When we have your consent, with our carefully selected partners so that they can send you offers, promotions, or ads about their products and services we believe you may be interested in
With other companies we hire to help us run our business
As part of a sale of a brand or business to another company
To help us protect our rights or property, e.g., fraud prevention or information security
When required by law or government authorities

Your choices

You can tell us how we can use your information by clicking on the links below:

Marketing communications
Interest-based advertising

You have certain personal data rights, including to access what personal information we have about you, make corrections or updates to it, receive a portable copy of that information or to opt out of receiving marketing information.

How We Collect Your Information

We collect information about you in many ways from many places. Some of the information we collect may include personal information that can be used to identify you; for example, your name, email address, telephone number, or postal address.

Please note: We may combine all of the information we collect about you to give you better products, services, and user experiences.

You provide it to us. You give us your information when signing up for an account on our websites or in mobile apps or by calling or emailing us. We may ask for things like your name, email or home address, date of birth, payment information, your age, gender, the number of people in your family, and the way you want us to send you information about our products and services—for example, to your home address, email address, or by texting you.

From sites and emails. We may use technologies that automatically collect information when you visit our sites, view our advertisements, or use our products or services. For example, we use cookies (a tiny file stored on your computer’s browser) to tell us what browser and operating system you are using, your IP address, web pages you visit, links you click, or whether you have or have not opened an email from us.

From mobile applications and internet connected devices. To give you the best possible user experience, we may use technologies that collect information from your phone when you use our mobile apps or from “smart” devices in your home. You consent to do this when downloading the app or installing household internet connected devices. This information could include your mobile phone or other device advertising ID, information about your phone’s operating system, how you use the app or device, and your physical location. You will get a pop up notice on your phone or device that gives you the option to accept or reject allowing us to know your precise geolocation (exactly where you are standing or where you are accessing the internet).

From other places. We may get information that other companies share with or sell to us. For example, you may have given consent for another company to share your personal information with us when you signed up for telecom services or a retailer loyalty points program. We may also collect information from places that you know everyone can see, such as from internet postings, blog entries, videos, or social media sites. We may also receive information from other companies who are in the business of collecting or aggregating information about you sourced from publicly available databases or from consent you have given to their use and subsequently our use of your information. This might be information about your income level, age, gender, number of people in your family, and products you have bought on the internet or from stores in your neighbourhood.

How We Use Your Information

We use your information to help us meet our purpose of touching and improving the lives of people like you every day around the world. We use your information to respond to your questions or requests for information, send you products or samples you have requested, help you manage your Voost site or app preferences, allow you to enter our contests or sweepstakes, to send you marketing information about our products, or process your payment for the products you buy from us. We may also use your non-personal information (e.g., purchase data, sample requests, etc.) in consumer research or analytics (or personal information when you have consented to participate in such research) to learn more about what consumers want so that we can make new products or improve the ones we already have.

Another way we use your information is to make sure that what you hear from us is relevant and useful to you as an individual. For example, we may send you information about Voost ® products if you have shown interest in our shaving products by visiting www.voostvitamins.com . When we do this, we will use your information – a cookie ID or device ID -- to limit the number of times you see the same advertisement from Voost. We want you to hear from us about the products you use and love without you hearing the same message over and over again.

We may also use aggregate information from many people without identifying any individuals to better understand how our websites are being used or to study consumer habits so that we can make products and offer services that meet the needs of all consumers sharing some of the same things in common. For example, we can learn a lot about consumers who are new parents reading our baby product websites, so that we can better serve new parents everywhere with the products and services they want. Use of such non-personal information in this way helps to safeguard your privacy. We will always try to use non-personal information whenever possible for this reason.

To further protect your privacy, we will also use the least amount of information we can to accomplish the task at hand, put measures in place to prevent mixing information in ways that would allow cookie and device IDs to specifically and directly identify you (e.g., by name), and delete your information when we no longer need it for our business purposes.

How We Safeguard Your Information

We respect your personal information and take steps to protect it from loss, misuse, or alteration. Where appropriate, these steps can include technical measures like firewalls, intrusion detection and prevention systems, unique and complex passwords, and encryption. We also use organizational and physical measures such as training staff on data processing obligations, identification of data incidents and risks, restricting staff access to your personal information, and ensuring physical security including appropriately securing documents when not being used

What We Share

i. with other companies. When we have your consent, we may share your information with select partners so they can send you offers, promotions, or ads about products or services we believe you may be interested in. We do not sell your personal information to marketers outside of Voost. We may share information that does not personally identify you with other companies for any purpose.

ii. with service providers. We may need to share your information with companies who help us run our business, including hosting our sites, delivering our emails to you, analysing the data we collect, and shipping or sending you the products and services you requested. We share only the personal information needed for these companies to complete the tasks we request. They are required to protect your information in the same way we do and will not share it or use it for any other purpose.

iii. other situations. If a brand or one of our businesses with which you’ve shared personal data is sold to another company, your data will be shared with that company. As a result, your account and the personal data in it will not be deleted unless you tell the brand or new company that you want it deleted. We may also share your information with companies who help us protect our rights and property, or when required by law or government authorities.

Your Rights and Choices – How to Contact Us

i. Marketing: You can tell us to stop sending you email and text messages by following the opt-out instructions sent with these communications. You can also choose to stop receiving marketing email, SMS, or postal mailings by clicking here: https://www.pg.com/privacy/contact_us/contact_us/privacy-central-contact-interactive.html. While we will honour your choices, we may need to keep information to do so. For example, if you tell us to stop sending marketing emails, we will need your email address on file so that our systems remember that you no longer wish to receive marketing communications to that email address.

ii. Accounts: Depending upon the country where you registered, your Voost account may offer the ability to access your information and make updates to or delete your data. If not, you can click here to make a request.

iii. Data access: You may access the personal data we hold about you, request that inaccurate, outdated, or unnecessary information be corrected, erased, or restricted, and ask us to provide your data in a format that allows you to transfer it to another service provider. You also may withdraw your consent at any time where we are relying on your consent for the processing of your personal data, for example, your receipt of marketing material.

To contact us in Australia with regard to your rights and choices with respect to your personal information, including to opt out of receipt of marketing materials, please call us on (02) 8864 5000 and ask for our Privacy Officer.

Alternatively, you can write to us c/o of the Privacy Officer at:

Procter & Gamble Australia Pty Ltd
4/1 Innovation Road
Macquarie Park NSW 2113

When we share your personal information overseas

It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination.

We may allow your personal information to be shared with those who are in countries other than your own location. We do this:

Where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in;
For disclosures between our group companies. Outside of Australia and New Zealand, our main business locations are in Singapore, the Philippines and the United States.
When our supply to you necessarily involves overseas disclosures;

Where you are involved with public liability issues concerning a product we may disclose your personal information to any overseas facility involving the manufacture and development of such a product in the course of managing those issues.

Data retention

As a general rule, we keep your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. We may need to keep your data for longer than our specified retention periods to honour your requests, including to continue keeping you opted out of marketing emails, or to comply with legal or other obligations. This chart tells you the type of data we collect, the purposes for which we use it, why such uses comply with the law (legal basis), and how long we usually keep it (retention period).

Type of Data	Why We Collect This Data	Legal Basis	Retention Period
Marketing Email, name, phone number, postal address, your affinities, your interests, your profession, your habits, what you bought, the photos or videos you upload, information about your children and your home, your family composition, the number of people in your household, your hair type, your skin type, your favourite scent, whether you have a pet, etc.	To send you materials marketing our products or services or the products or services of our partners.	Please opt out of receipt of marketing materials if you no longer wish to receive them – refer to your rights and choice above.	Until you request to delete the personal data or withdraw your consent. If you do not make such a request, the personal data will be deleted on the following schedule: email: after SMS: after postal address: after
Contests Email, name, phone number, sometimes other data.	To provide contest participants with information about the contest, including announcing the winner(s) of the contest.	Your consent via completion of an application form.	For 24 months unless local law requires us to retain it longer.
Product Purchases Email, name, phone number, payment information (including bank account IBAN or Paypal details), sometimes other data.	To process your purchases of our products, cashback offers, or warranties and to send you relevant communications related to that purchase.	Your consent via completion of the shipping and order form.	As long as necessary to fulfill your order and follow up with communications about your order unless local law requires us to retain it longer. We also generally retain data for 24 months for cashback offers and 10 years for warranties.
Contact Us Email, name, phone number, sometimes other data.	To address your inquiries and make sure we follow up appropriately or as may be required by law or Voost policy.	Our legitimate business interest in managing consumer inquiries, as well as your consent for special category data which may be collected in some adverse event cases.	From 0 to 10 years, depending on the nature of the inquiry, our legitimate interests for processing the data, and our legal obligations.
Research Email, name, phone number, address, identifiable photos or videos, sometimes other data.	To test our product ideas and learn about your preferences and practices so that we can improve our products and the lives of our consumers.	Your consent.	We will retain the personal data collected as part of substantive clinical research for as long as we need it for the purpose for which it was collected, and/or for as long as may be required to retain it by local law or regulation, which may be up to 25 years. For non-clinical research, we will retain your substantive personal data for a maximum of 5 years. We will retain your signed informed consent documents
Media Targeting Advertising cookies, device ID, demographic information such as gender and age, behavioral data such as page views, and sometimes other data.	To learn about your Internet interests and customize the ads we send you.	Our legitimate business interests in serving you with relevant advertising.	We will retain this data for thirteen months from the date we collect it or until you opt out, whichever is earlier.

Cookies

Cookies are small files sent to your computer as you surf the web. They store useful information about how you interact with the websites you visit. Cookies do not collect any information stored on your computer or device or in your files. Cookies do not contain any information that would directly identify you as a person. Cookies show your computer and device only as randomly assigned numbers and letters (e.g., cookie ID ABC12345) and never as, for example, John E. Smith.

We use cookies for a number of reasons, such as:

to serve you with relevant advertising
to learn more about the way you interact with Voost content
help us improve your experience when visiting our websites
to remember your preferences, such as a language or a region, so there is no need for you to customise the website on each visit
to identify errors and resolve them
to analyze how well our websites are performing

These are the types of cookies we use:

session cookies. Webpages have no memory. Session cookies remember you (using a randomly generated ID like: ABC12345) as you move from page to page so that you don’t get asked to provide the same information you’ve already given on the site. For example, session cookies are extremely helpful when shopping online—without them the items you place in your shopping cart would disappear by the time you reach the checkout! These cookies are deleted as soon as you leave our site or close your browser.
persistent cookies. Persistent cookies allow sites to remember what you prefer when you come back again. For example, if you choose to read the site in French on your first visit, the next time you come back the site will appear automatically in French. Not having to select a language preference every time makes it more convenient, more efficient, and user-friendly for you.
advertising cookies. These cookies can be used to learn about what interests you generally might have, based, for example, on the websites you visit and the products you buy. This can also help us infer things about you such your age, marital status, and how many kids you may have. That data allows us to send you ads for products and services that better fit the things you like or need. It also allows us to limit the number of times you see the same advertisement.
analytics cookies. These cookies tell us how our websites are working. In many cases, we use Google analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visits to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

How you can control cookies. You can set your browser to refuse all cookies or to indicate when a cookie is being sent to your computer. However, this may prevent our sites or services from working properly. You can also set your browser to delete cookies every time you finish browsing.

There is a lot of information available about how cookies work and how to change your browser’s cookie preferences. This includes information at the following links: Stay smart online – all about cookies and your privacy; Your online choices and Privacy Commissioner Fact Sheet on online behavioural advertising.

Site and App Content

plugins. Our websites may include plugins from other companies such as social networks. An example of a plugin is the Facebook “Like” button. These plugins may collect information (e.g., the url of the page you visited) and send it back to the company that created them. This may happen even if you do not click on the plugin. These plugins are governed by the privacy policy and terms of the company that created them, even though they appear on our sites. These plug-ins are non-essential cookies and will only work on our sites if you accept cookies.
logins. Our websites may allow you to log in using your account with another company such as, for example, “Login with Facebook.” When you do this, we will have access only to the information that you have given us consent to receive from your account settings in the other company’s account you’re using to log in with.
user content. Some of our sites and apps will allow you to upload your own content for contests, blogs, videos, and other functions. Please remember that any information you submit or post becomes public information. We do not have control over how others may use the content you submit to our sites and apps. We are not responsible for such uses in ways that may violate this privacy policy, the law, or your personal privacy and safety.
links. Voost sites may include links to other sites, which we do not control. Those sites will be governed by their own privacy policies and terms, not ours.

How you can complain about our management of your personal information

If you wish to complain about a breach of the privacy rules that bind us, you may contact our Privacy Officer via one of the below contact points:

Phone:	(02) 8864 5000
Address:	Attention, The Privacy Officer 4/1 Innovation Road Macquarie Park NSW 2113

We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate.

Our Privacy Officer will investigate the matter and attempt to resolve it in a timely way. Our Privacy Officer will inform you in writing about the outcome of the investigation. If our Privacy Officer does not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, our Privacy Officer will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.

Children’s Privacy

Children’s online privacy laws. We follow all applicable data protection laws when collecting personal information online from children. For example, we do not collect personal information from children under 18 years of age unless we get consent from a parent.

Updates

This privacy policy is current at the date below. We may change it periodically. If we propose to change this policy, we will display at least 2 weeks’ prior notice of the change on www.voostvitamins.com .

Other privacy terms and limits of this policy

This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses. We have separate charters concerning our employees – this policy does not apply to the personal information of our employees in their capacity as such.